House Clearance Battersea Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Battersea provides house clearance and waste collection services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our staff to commence work at your property, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company requesting the services of House Clearance Battersea.

Company means House Clearance Battersea, the provider of house clearance and waste collection services.

Services means any clearance, removal, loading, transportation, disposal, recycling, or associated services carried out by the Company.

Waste means any items, materials, furniture, appliances, green waste, general rubbish or other goods removed from a property as part of the Services.

Property means the premises or site where the Services are to be carried out.

Contract means the agreement between the Client and the Company incorporating these Terms and Conditions, any written quotation, and any subsequent written variation agreed by the parties.

2. Scope of Services

The Company provides house clearance, waste removal, and related services in line with applicable UK waste management regulations. The exact scope of the Services will be as described in the quotation or booking confirmation provided to the Client.

Unless expressly stated otherwise in writing, the Services include loading of Waste, transportation of Waste, and delivery of the Waste to a licensed waste transfer station or disposal facility. The Company does not provide building, repair, cleaning, pest control, or specialist hazardous material removal services unless expressly agreed in advance.

3. Booking Process

3.1 Initial enquiry

Clients may request Services by telephone, email or other communication methods accepted by the Company. The Client will be asked to provide details of the Property, access arrangements, the type and approximate volume of Waste, and any special circumstances such as restricted parking or limited access.

3.2 Quotations

The Company may provide an estimated quotation based on the information supplied by the Client. Where appropriate, the Company may require photographs or an on-site visit to give a more accurate quotation. All quotations are given in good faith but are not binding if the information supplied by the Client is incomplete or inaccurate.

3.3 Acceptance and booking confirmation

A Contract is formed when the Client accepts the Company’s quotation verbally or in writing and a booking is confirmed by the Company. The Company will confirm the date, approximate arrival time, and any specific requirements for access or parking. The Client is responsible for ensuring that they provide accurate contact details so that the Company can confirm or amend booking details if required.

3.4 Changes to bookings

If the Client wishes to change the date, time or scope of the Services, they must notify the Company as soon as reasonably possible. The Company will make reasonable efforts to accommodate such changes but cannot guarantee availability. Changes may result in an amended quotation and price.

4. Access, Parking and Site Conditions

The Client must ensure that adequate access is available to the Property at the agreed time. This includes providing accurate information regarding stairs, lifts, narrow hallways, restricted entrances, security codes, and any other factors that may affect access to the Waste.

The Client is responsible for arranging any necessary parking permits, visitor passes, or authorisations where applicable. Any parking charges, fines or penalties incurred as a direct result of the Client’s failure to provide suitable parking or accurate information may be added to the final invoice and are payable by the Client.

The Company reserves the right to refuse or suspend the Services if access is unsafe, significantly restricted, or presents a risk to the health and safety of staff or others. In such circumstances, cancellation charges may apply.

5. Waste Types and Restrictions

5.1 Acceptable waste

The Company collects general household items, furniture, appliances, garden waste, office items, and non-hazardous commercial Waste. The precise categories of Waste to be removed will be determined during quotation and confirmed at the time of the booking or on arrival at the Property.

5.2 Prohibited or restricted waste

The Company does not ordinarily collect hazardous waste, including but not limited to: asbestos, clinical or medical waste, chemicals, solvents, paint in liquid form, gas cylinders, explosives, radioactive materials, or any other substances classified as hazardous under UK law. The Company also does not remove live animals, biological matter other than standard household refuse, or any items suspected to be contaminated in a manner posing a risk to health and safety.

If prohibited or restricted Waste is discovered during the provision of the Services, the Company may at its sole discretion refuse to remove it, require additional charges, or terminate the Contract if safe working is not possible. The Client remains responsible for all costs incurred up to that point.

6. Pricing and Payments

6.1 Pricing structure

Prices are usually based on the volume and type of Waste, weight where applicable, the required labour, and any additional costs such as parking, congestion charges, and special handling fees. The quotation will indicate whether the price is a fixed price or an estimate.

6.2 Estimates and additional charges

Where an estimate is provided, the final price may vary if the actual volume or type of Waste differs from that described by the Client, or if site conditions are significantly different from those stated at the time of booking. The Company will inform the Client of any required changes to the price before commencing the work wherever reasonably possible.

6.3 Payment terms

Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the clearance. The Company accepts common forms of payment such as cash, debit or credit card, or bank transfer, as specified by the Company at the time of booking. For business Clients, the Company may issue an invoice with a specified payment term, usually payable within a defined number of days.

6.4 Late payment

If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums in accordance with applicable UK legislation and to recover any reasonable costs incurred in enforcing payment. Until payment is received in full, the Company may suspend future Services or cancel further bookings with the Client.

7. Cancellations and Rescheduling

7.1 Client cancellations

If the Client wishes to cancel or reschedule a booking, they should notify the Company as early as possible. Cancellations received within a reasonable notice period prior to the scheduled appointment may not incur a cancellation fee, depending on the Company’s current policy.

Where cancellations are made with short notice, or where the Company attends the Property but is unable to carry out the Services due to the Client’s act or omission, the Company reserves the right to charge a cancellation fee or a call-out charge. This may include costs such as travel, staff time, and any third-party expenses already incurred.

7.2 Company cancellations

In rare circumstances, the Company may need to cancel or reschedule a booking due to factors beyond its control, such as extreme weather, vehicle breakdown, staff illness, safety concerns, or regulatory issues. The Company will notify the Client as soon as reasonably possible and will seek to arrange a new appointment at a mutually convenient time. The Company will not be liable for any indirect or consequential losses arising from such cancellations.

8. Client Obligations

The Client must ensure that:

The Waste to be removed is clearly identified and accessible.

They have full authority to allow removal and disposal of the Waste.

No valuable, confidential, or sentimental items are left in areas to be cleared unless explicitly intended for removal.

Any items that should not be removed are clearly separated or labeled.

Any required permissions have been obtained from landlords, managing agents, or other relevant parties.

The Company accepts no responsibility for items taken in error where the Client has not clearly indicated that such items are to be retained.

9. Liability and Insurance

9.1 Duty of care

The Company will exercise reasonable care and skill in providing the Services. Staff will take reasonable precautions to minimise damage to the Property while removing items. However, house clearance and waste collection involve the movement of large and heavy objects, and some risk of minor damage may be unavoidable.

9.2 Limitation of liability

The Company’s total liability for any loss or damage arising out of or in connection with the Contract shall be limited to the amount paid or payable by the Client for the relevant Services, except where such limitation is not permitted by law. The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or loss of enjoyment.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under English law.

9.3 Client’s insurance

The Client is advised to check that their own buildings and contents insurance provides adequate cover during clearance activities. The Company does not accept liability for pre-existing defects, structural weaknesses, or wear and tear at the Property which become apparent during the course of the Services.

10. Waste Regulations and Duty of Care

The Company operates in compliance with applicable UK waste regulations, including registration as a waste carrier where required and the use of licensed waste transfer stations or disposal facilities.

By instructing the Company, the Client agrees that all Waste collected will be handled, transported and disposed of in accordance with legal requirements. The Client acknowledges their own duty of care obligations regarding the transfer of Waste to a registered carrier and agrees to cooperate with any reasonable information requests from the Company to comply with regulatory requirements.

Upon request, and where applicable, the Company may provide documentation such as waste transfer notes to demonstrate lawful disposal of Waste. The Client should retain these documents for their records.

11. Ownership of Waste and Reuse

Once an item has been removed from the Property by the Company as part of the Services, ownership of that item passes to the Company. The Company may dispose of, recycle, donate, or resell such items at its discretion, provided this is done in accordance with applicable waste and consumer protection regulations.

The Client has no right to claim proceeds from any resale or reuse of removed items, unless a specific written agreement is in place prior to the commencement of the Services.

12. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing details of the issue. The Company will investigate the complaint and, where appropriate, may request photographs, access to the Property, or further information.

The Company will aim to resolve complaints promptly and fairly. Where agreement cannot be reached, either party may seek to resolve the matter through negotiation, mediation, or through the UK courts as described in the governing law section of these Terms and Conditions.

13. Data Protection and Privacy

The Company will handle any personal information provided by the Client in accordance with applicable UK data protection laws. Personal data may be used to manage bookings, issue quotations and invoices, and to comply with legal obligations. The Company will take reasonable steps to safeguard personal data and will not sell or disclose it to third parties except where necessary to provide the Services, process payments, or comply with the law.

14. Amendments to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the nature of the Services offered. The version in force at the time of booking will apply to that particular Contract. Updated terms may be provided to Clients on request or made available through usual communication channels.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Client and the Company, are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By proceeding with a booking or allowing the Services to commence, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.